Delivery and Returns
Delivery and Returns
Cockney Rebel Christmas Shopping Terms and Conditions
- EXTENDED RETURNS – anything purchased after the 1st November 2016 can be exchanged or refunded up until 7th January 2016
- For Christmas deliveries to make it on time for the big day please refer to recommended final order dates.(final posting dates provided by Royal Mail)
1ST Class Recorded Delivery 21st December 2016 (11 am)
Next Day Delivery 22nd December 2016 (11 am).
- Please note that Cockney Rebel cannot guarantee delivery before Christmas Day however adhering to the recommended dates and times stipulated by The Royal Mail, should allow all deliveries to make it to you in time for the big day!
PLEASE NOTE THAT THE FOLLOWING DELIVERY AND RETURNS POLICY APPLIES ONLY TO WEBSITE ORDERS AND FOR INTERNATIONAL ORDERS PLEASE SEE SUBCATAGORY AT THE BOTTOM OF THIS PAGE
Under the Distance Selling Regulations you have the right to cancel any order you have placed in writing to Cockney Rebel Fashions within 7 days from your receipt, providing we haven’t picked, packed and dispatched your order. You will then be refunded for both the items and any postage cost you have incurred.
If the order is cancelled after being picked, packed and dispatched we are unable to stop the delivery process. You may still return the item back to us in accordance with our terms and conditions, however please note that you will incur an outward delivery charge.
In order to cancel your order please either phone 01909 486431 or email email@example.com quoting your order number which can be found on your emailed invoice.
If you are not entirely satisfied with your order then you can return your item back to us within 14 days of your receipt. Items need to be returned in their original packaging, unworn, all swing tickets attached and free of any fragrance. Cockney Rebel does not refund outward postage costs unless faulty.
Cockney Rebel is happy to exchange on all items purchased and will process all exchanges as quickly as possible, this procedure could take up to 5 working days upon us receiving the item. Unfortunately Cockney Rebel cannot guarantee this time scale due to third party deliveries which are out of our control.
To return your garments back to us you are required to phone 01909 486431 or email firstname.lastname@example.org for an authorisation number and to complete the returns from.
SALE AND REDUCED ITEMS
Please note that shipping costs will apply to all reduced items purchased. If you have a mixed basket which contains both full price stock and reduced sale stock you will still qualify for free delivery.
Cockney Rebel will gladly refund all items that have been bought incorrectly. Our free delivery only applies if you keep the stock you have ordered. If you choose to return your item(s), you will be refunded minus a £4.50 delivery charge as this is a direct cost to us and worked into the overall price of the sale. For example if you purchased a pair of jeans for £100 and return them for a refund we will refund you £95.50
If you didn’t qualify for free delivery and paid for delivery Cockney Rebel will refund the full price of the item(s). For example if the garment cost £40 and £4.50 for delivery, we would refund you £40.
All items are carefully inspected prior to dispatch; however, if you receive a garment that is faulty please return the garment to us for a replacement or full refund including any postage costs that you have incurred.
In order to do this you must complete the included returns form which will allow us to process your request as fast as possible.
Cockney Rebel reserves the right to return faulty items to the manufacturer for a further inspection before a refund or exchange is offered.
Depending on the postal service you use to send back an item it can take several days for us to receive the goods. Refunds are processed as soon as we receive the goods and unfortunately can take up to a week to show in your account. This timeframe is not dictated by us but by your bank or card issuer and we have no control over this.
Please note that until the garment reaches us it is your responsibility, Cockney Rebel recommends that you use a postal service that insures you for the products inside. Items returned back to us are at the cost of the customer.
In order for your goods to arrive safe and sound Cockney Rebel uses The Royal Mail and My Hermes recorded delivery service. We offer both standard delivery and next day delivery.
Standard delivery – Delivery estimate 3-5 working days.
Next Day Delivery - Delivery estimate next working week day before 1pm.
Please note that Cockney Rebel doesn’t operate next day delivery for Saturday and special next day delivery is for Monday to Friday only. If you opt for special delivery and place your order on a Friday before 3pm then you would receive the package on the Monday. If the Monday is a bank holiday then the package would be delivered the following day.
On rare occasions where the weather can affect delivery times Cockney Rebel will not compensate postage paid as this is something which is out of our control.
Both of the above delivery services are recorded delivery which requires a signature on arrival. A signature is required and if you`re not available the courier will post an unable to deliver card. If after a card has been left and no contact is made and the goods are returned back to us there is a charge of £4.50 (re-handling charge) and a further £4.50 charge for us to re-send the goods.
Free Delivery is offered to all full price items delivered to a Uk address only. All reduced priced items will incurr our normal delivery charges.
Delivery charges can vary depending on the weight of your parcel. Cockney Rebel reserves the right to apply additional shipping fees if the weight or value exceeds the limits for that delivery service. If additional shipping fees are necessary Cockney Rebel will contact customers prior to shipping to obtain the payment.
COLLECTION IN STORE
Your order will be held at 43-45 Bridge Place, Worksop, S80 1DT for 7 calendar days, after which we will refund your order via your chosen payment method. PLEASE NOTE THAT TO COLLECT YOUR ORDER YOU WILL NEED TO BRING THE CONFIRMATION EMAIL AND PROOF OF ID TO CONFIRM THE BILLING ADDRESS.
INTERNATIONAL DELIVERY AND RETURNS
For International returns please follow the same procedures as described above however please note the time frames which are stipulated will be extended. For further queries please get in touch on 01909 486431 or email email@example.com.
Royal Mail International Tracked and Signed - Europe £12.95
Royal Mail International Tracked and Signed – Rest Of The World £17.95
Cockney Rebel dispatches all its International deliveries using Royal Mail International Tracked and Signed. Each parcel can be tracked each step of the way and will require a signature on arrival. We aim to have all deliveries reach the customer as quickly as possible however orders are often required to pass through customs clearance and which can affect the stipulated delivery time.
International delivery charges can vary depending on weight and location of the parcel. At the point of purchase the shipping fees quoted for orders are dependent on weight and value. Cockney Rebel reserves the right to apply additional shipping fees if the weight or value exceeds the limits for that delivery service. If additional shipping fees are necessary Cockney Rebel will contact customers prior to shipping to obtain the payment.
Barbour purchases can only currently be delivered to UK, Channel Islands and Isle of Man addresses. We are currently unable to offer international delivery, PO Box delivery, delivery to hotel addresses or British Forces Post Office delivery.